Program Policies

Upon registration, courses are accessible for two years.


Refund Policy

At NASW-CA, we strive to provide our customers with the best possible experience. We understand that plans can change, and you may need to request a refund. Please review our refund policy below:

  1. Refund Requests: Refund requests must be submitted within 15 days of the original purchase date. Refunds will not be granted for any course that has been completed.

  2. Administrative Fee: All approved refunds will incur a $10 administrative fee, which will be deducted from the total amount refunded.

  3. Transfer of Funds: Instead of a refund, you may transfer your purchase to another course of equal or lesser value within 15 days of the original purchase date. The $10 administrative fee will be waived for transfers. Transfers will not be approved for any course that has been completed.

  4. Course Extensions: We understand that circumstances may arise that require additional time to complete your course. Therefore, extension requests must be submitted at least 5 days before your course access expires. Each approved extension will grant you an additional 30 days to complete the course, with a maximum of two (2) extensions per course purchase, totaling 60 days. Each extension request will be evaluated on a case-by-case basis and may incur an additional fee, depending on the length of the extension request, which will be communicated to you at the time of your request. Extensions will not be approved for any course that has already been completed.

  5. How to Request a Refund, Transfer, or Extension: To initiate a refund, transfer, or extension request, please contact our customer support team at [email protected] and include the following information:

    • Full name of the registrant
    • Registrant's email address
    • Course title and number
    • Date and amount of payment
    • Reason for the refund, transfer, or extension request

Note: All extension and refund requests are subject to review and approval by NASW-CA.

Complaint and Grievance Policy

  1. To submit a complaint or grievance, the following information must be submitted in writing:

    Full name of registrantRegistrant's email address
    Course title and number
    Description of complaint or grievance
    Desired resolution of the complaint

  2. Email the written complaint or grievance to Jasmine Smith, DSW, LCSW, Director of Capacity Building, at [email protected].
  3. The chapter has 10 working days from the receipt of the written complaint or grievance to review, investigate, and respond by email.