Program Policies
Refund Policy
A written refund request must be submitted within 15 days of purchase and prior to completing the course posttest.
- Written refund requests must include the following:
Full name of registrant
Registrant's email address
Course title and number
Date and amount of payment
Reason for refund request - Email refund request to support@naswca.org.
- The chapter will review refund requests within five (5) working days of receipt. If the refund request is approved, a $10.00 administrative fee will be assessed prior to processing the refund.
- Refund requests received more than 15 days after receipt of payment or after the posttest is passed will not be approved.
Complaint and Grievance Policy
- To submit a complaint or grievance, the following information must be submitted in writing:
Full name of registrant
Registrant's email address
Course title and number
Description of complaint or grievance
Desired resolution of the complaint - Email the written complaint or grievance to Mario Espitia, DSW, LCSW, Director of Capacity Building, at mespitia.naswca@socialworkers.org.
- The chapter has 10 working days from the receipt of the written complaint or grievance to review, investigate, and respond by email.