Program Policies

Refund Policy

A written refund request must be submitted within 15 days of purchase and prior to completing the course posttest.

  1. Written refund requests must include the following:

    Full name of registrant
    Registrant's email address
    Course title and number
    Date and amount of payment
    Reason for refund request
  2. Email refund request to support@naswca.org.
  3. The chapter will review refund requests within five (5) working days of receipt. If the refund request is approved, a $10.00 administrative fee will be assessed prior to processing the refund.
  4. Refund requests received more than 15 days after receipt of payment or after the posttest is passed will not be approved.

Complaint and Grievance Policy

  1. To submit a complaint or grievance, the following information must be submitted in writing:

    Full name of registrant
    Registrant's email address
    Course title and number
    Description of complaint or grievance
    Desired resolution of the complaint
  2. Email the written complaint or grievance to Mario Espitia, DSW, LCSW, Director of Capacity Building, at mespitia.naswca@socialworkers.org.
  3. The chapter has 10 working days from the receipt of the written complaint or grievance to review, investigate, and respond by email.